As its motto says, “Friendly hospitality is the fundamental of service “, China Hotels Golden Key Organization’s slogan is “Friendship, Cooperation and Service”. And its mission is to provide efficient, accurate, thoughtful, perfect service for travelers around the world, try every effort in each piece of work we do to show our excellent service, solve problems for the guests and bring satisfaction plus surprises. In China Tours, hotels which own the title ‘Golden Key’ mostly could be the first choice for tourist especially the businessman.
Golden Key, which originally meant the key keeper in the ancient hotels, refers to people providing train and comprehensive services to the guests and joins in the international Golden Key organization personally. As long as no conflict with moral and legal, the “golden key” are trying to run to meet the needs of the guests no matter how difficult it is. Golden Key Logo are two cross with the golden key, which represents he two main functions in the hotel: A golden key to open the door to the hotel integrated services; a golden key to open the door to comprehensive services in the city.
The Golden Key eligibility requirements are very strict: 5 years in the hotel industry for more than 3 years in the front office or concierge directly involved in the work of full-time customer service experience; must master one or more foreign languages; took part in the “golden key” organization of training on the service concept and so on. To become a “golden key”, you should first apply to the international “golden key” association. The Association will send people to conduct site visits to inspect the project rigorously, ranging from the operation of the content of international business practice to help customers inquire about a trivial matter. Only after the examination of the international “Golden Key” Association, you will be presented the “Golden Key” Honor. International “golden key” organization is the organization in the face of personal service. Hotels should have 2-3 “golden key” members then they can apply to become the world’s “golden key” Hotel Alliance. While in China, February 1999 China’s State Council formally approved the establishment of China Hotel Golden Key, placed under the jurisdiction of China Tourist Hotels Association. And China’s Golden Key “is the International Golden Key Organization the 31th member of group members.
Sun Dong, the Golden Key President of China said that, “I love the work I do now, because I found a real self from the job. I am very proud of providing professional service in my whole life, because I help others every day. Guests could get a surprise here while I could get a rich life from it. ”
There is a story that shows vividly how a Golden Key performed when doing his job. During a year the Spring Fair, the Guangzhou White Swan Hotel, a Thailand guest in the 2023 room called the counter and said that he wanted to buy 2,000 peacocks and 4,000 ostriches. This seemed to be a fairy tale to most hotel staff. However, this was a challenge to the imagination of the Chinese Golden Key, because in their dictionary, the “impossible” is not easily occur. Hotel Golden Key did not want to casually say “I’m sorry ……”. Xiao Sun was the golden key to such a person. Upon receipt of this special task, most staff felt this can only inquire about the zoo, but the answer from it was they only had a few peacocks and ostriches. Suddenly Xiao Sun thought of a report he had seen a few years ago. The content was that someone whose first name was Fang, as one of “Ten Outstanding Young Persons in Guangzhou” had operated a wild animal farm. He did not know whether there was any hope but he just wanted to have a try. Then after patient phones and search with the help of colleagues, Xiao Sun finally found the farm’s address and telephone number. Luck or fate, this farm really had a large number of peacocks and ostriches. Thus, after the 25 minutes of the request, Xiao Sun got the way to the purchase of these animals. The next morning, Xiao Sun arranged for the guest a translator and a car then sent the guest to discuss the purchase of the farm matters. The Thai guest was very satisfied, because the energy and efficiency of the Golden Key hotel does is beyond the imagination of his original. (Wanted to search Guangzhou Hotels? Just click it.)
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